Warranty
Learn more about our warranties and care instructions:
Salt Flat™ Wood Products
One (1) Year Limited Warranty
What is Covered
This warranty covers any defects in material or workmanship, with the exceptions stated below.
How long coverage lasts
This warranty runs for up to one (1) year from the date of purchase.
What is not covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) improper or inadequate maintenance, misuse, or alteration; (c) exposure to chemicals, liquids, or fading caused by exposure to sunlight; (d) repair by unauthorized representatives; (e) damage resulting from transit or handling; (f) transportation costs; (g) commercial, institutional, business, rental, or any other non-residential usage; (h) “as is” purchases including but not limited to floor samples, clearance items, going out of business or tent sale, close-out, or from a liquidator; (i) product purchased from a non-authorized Salt Flat™ dealer; (j) minor differences or finish variations as a result of the craftmanship and natural materials used in the manufacturing process; (k) damage from the slight expansion or contraction of wood; (l) damage to any type of flooring or floor covering;
What Salt Flat™ will do
Salt Flat™, at its sole discretion, will repair, replace, or refund any product that proves to be defective in materials or workmanship.
How to get service
Email [email protected] to submit your warranty claim. Please keep your receipt so that we may process your warranty request. To expedite your warranty request, please include your purchase receipt, full telephone and address, and three photos illustrating the damage or issue with your item.
Information to include
- Purchase receipt
- Phone number and mailing address
- 3 photos of damage or issue
How state law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.
Salt Flat™ Upholstery Products
Limited Warranty
What is Covered
This warranty covers any defects in material or workmanship, with the exceptions stated below.
How long coverage lasts
This warranty runs for the length of time specified below from the date of purchase.
Frames - Limited Lifetime Warranty
Salt Flat™ warrants the upholstered frame will be free from manufacturing defects for the life of the product.
Springs - Limited Lifetime Warranty
Salt Flat™ warrants the springs will be free from manufacturing defects for the life of the product.
Show Wood - One (1) Year Limited Lifetime Warranty
Salt Flat™ warrants the exposed finished wood trim will be free from defects in material and workmanship for a period of one (1) year from date of purchase.
Cushions - Five (5) Year Limited Lifetime Warranty
Salt Flat™ warrants the cushions will be free from manufacturing defects for a period of five (5) years from date of purchase.
Fabrics - One (1) Year Limited Lifetime Warranty
Color fastness, shrinkage, and pilling of fabrics are not covered under this warranty. Consistent with major fabric producers and furniture manufacturers, Salt Flat™ in its sole discretion may refuse warranty coverage where "aftermarket" fabric, leather protectors, or coatings have been applied. Chemicals in these applications can change the characteristics of certain fabrics and cause early failure, color changes, and other damage. We appreciate your understanding of this policy.
What is not covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) improper or inadequate maintenance, misuse, or alteration; (c) exposure to chemicals, liquids, or fading caused by exposure to sunlight; (d) repair by unauthorized representatives; (e) damage resulting from transit or handling; (f) transportation costs; (g) commercial, institutional, business, rental, or any other non-residential usage; (h) “as is” purchases including but not limited to floor samples, clearance items, going out of business or tent sale, close-out, or from a liquidator; (i) product purchased from a non-authorized Salt Flat™ dealer; (j) minor differences or finish variations as a result of the craftmanship and natural materials used in the manufacturing process; (k) damage from the slight expansion or contraction of wood; (l) damage to any type of flooring or floor covering; (m) slight softening and loss of resiliency in foam, polyester fiber, and other filling materials as a normal result of use and aging is not considered a manufacturing defect.
What Salt Flat™ will do
This warranty applies to products that remain upholstered in the original fabric used under normal residential wear and tear. Salt Flat™, at its sole discretion, will repair, replace, or refund any product that proves to be defective in materials or workmanship.
How to get service
E-mail[email protected] to submit your warranty claim. Please keep your receipt so that we may process your warranty request. To expedite your warranty request, please include your purchase receipt, full telephone and address, and three photos illustrating the damage or issue with your item.
Information to include
- Purchase receipt
- Phone number and mailing address
- 3 photos of damage or issue
How state law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.
Care Instructions
Wood
Do not expose wood furniture to high heat or humidity. Do not place in direct sunlight or in a damp area. Avoid placing in front of or over heating and air conditioning vents.
Do not place plastic, rubber, or hot objects on your wood furniture. Chemicals in these objects may discolor the finish or soften the wood. Apply a strip of felt, leather, or cork under accessories to avoid such damage. Rotating and shifting accessories is recommended to prevent wear and tear over extended periods of time. Do not drag items across the surface when moving them.
Spilled liquids should be wiped from the surface immediately with a soft, damp cloth. Always wipe the furniture in the direction of the wood grain.
While using your wood furniture as a writing surface, use a protective pad to avoid marks and indentations, especially when using a ballpoint pen.
Use a scratch remover or touch-up pens/sticks to repair scratches from wear and tear.
Dust frequently with a clean, dry, lint-free cloth. The furniture may be washed with a mild soap and warm water for a deeper clean. Dry thoroughly using a clean, lint-free cloth and wipe with the grain. For more shine, finish with a furniture polish.
A thorough cleaning is recommended every six months to remove dust and furniture wax buildup.
Do not use harsh cleaning products, lacquer or paint thinner, acetone, alcohol or any alcohol-based cleaning products. Do not soak in or saturate with water.
Cane & Wicker
Do not use water, lacquer or paint thinner, acetone, alcohol, or any alcohol-based cleaning products.
Use only a soft-bristle brush or soft-bristle vacuum attachment.
For regular surface cleaning, wipe with furniture polish and a soft, dry cloth.
Marble, Stone, & Concrete
Do not use water, lacquer or paint thinner, acetone, alcohol, or any alcohol-based cleaning products.
Blot spills immediately with a dry cloth. Use a damp cloth to remove any residue and dry with a soft cloth. Finish with furniture polish.
Metal
Do not use water, lacquer or paint thinner, acetone, alcohol, or any alcohol-based cleaning products.
Dust regularly with furniture polish and a soft cloth.
Glass
Wipe with glass cleaner and a soft cloth to remove fingerprints, dust, or spills.
Do not place hot items (e.g., pans, dishes, irons) directly on this surface.
Leather
Dust frequently with a clean, dry, lint-free cloth.
Only use furniture-grade leather conditioner on the surface every six months.
Blot spills quickly using clean, dry cloth, or paper towels. Do not use any furniture polish, saddle soap, oils, varnishes, ammonia water, soaps, or dusting agents on the surface of the leather.
Avoid using nail polish, nail polish remover, ink pens, or other damaging products near your leather furniture to avoid spills.
Avoid placing newspapers or magazines on the surface, as the inks may transfer onto the leather.
We recommend treating new leather furniture with a professionally applied leather protector.
Upholstery
Do not expose to high heat or humidity. Do not place in direct sunlight or in a damp area. Avoid placing in front of or over heating and air conditioning vents.
Vacuum your furniture regularly with the soft brush attachment.
When possible, cushions and pillows should be rotated and reversed on a regular basis to keep the filling evenly distributed and minimize wear and tear.
All fiber cushions should be fluffed regularly to retain even distribution of fibers.
Do not use water to clean upholstery.
This piece must be cleaned with dry clean solvents only. Spot cleaning is only advised if the product is meant for home dry cleaning use. Any product or technique should always be tested on an inconspicuous area before attempting overall cleaning. We recommend using a professional cleaning service whenever possible.
After using a dry clean solvent, use a blow dryer to dry the spot to prevent rings.
Stains, spills, or dirt should be cleaned as soon as possible to retain the longevity of the colors and fabric.